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Frequently Asked Questions

  • General

  • More involvement. While we provide more control and flexibility, it requires more involvement of both parties. With the traditional agency, the dental office only needs to make one phone call and someone will eventually show up, the personnel only needs to sign up with the agency and wait for the call, while the agency does the work behind. This convenience works for many, however lacks to provide the choice, instant flexibility and leaves you depending on the agency's preferences.

  • Currently we are servicing the entire British Columbia and we’re working on extending nationwide within several months.

  • While we are providing Staffing and Employment services, we are not a typical staffing agency that looks for the personnel on your behalf. Instead, we are providing a platform that allows the dental offices and dental professionals to find each other and connect directly based on mutual preferences and availability.

  • Staff Direct has been designed as an alternative to the traditional staffing agency, and provides the dental community the online platform to connect. Our goal is to give the dental offices the power to be able to choose the right person in real time, while giving the full availability control to the staff members, so they can find the job opportunities that perfectly fit in their schedules. By connecting both parties directly, without any interference of the third party, we allow all involved to find the perfect match on their own terms.

  • We are an online platform, so we are available through the entire country. We are currently directing most of our marketing into British Columbia region to build up a strong member base before we start expanding to other regions, however there is no technical limitation and if enough users sign up from other locations, the system will become functional in that area instantly.

  • Yes, the company owner has over 15 years of experience in the dental field, starting as a dental assistant and being a dental hygienist for the last 11 years.

  • We started the service in July 2015 and we are constantly working on adding new personnel and dental offices to our database. While the database is currently not massive, we are diligently working on promotion and marketing, we are having a very positive feedback and the number of registers offices and staff members is growing steadily.

  • Keeping you in full control. By allowing you to specify your own conditions, terms, availability schedules, rates, etc; you have the full control who to hire or when to be contacted for work and under conditions. A real time, 24/7 access to the service from any computer or a mobile device connected to the Internet, allowing the dental office to respond to the emergency staffing needs immediately, and allowing the staff members to control the day-to-day availability in real time with a click of a button, becoming instantly visible or invisible to all the offices looking for help.

  • Fees

  • As for now, the service is running in trial and is provided entirely free. Once the paid subscription is introduced, the fee will be as low as $29 per month, providing unlimited access to all features of the system. The registered members will be notified at least 3 months in advance before the subscription model takes place.

  • Yes, we are currently running in Beta, so the service is free for all users, and is expected to remain free untill the end of 2016. After that, the membership fee will be introduced. There will be no fees for the dental staff members.

  • Think of it this way : When you call the agency, you pay the full fee every time you need them. With our fee model, you pay once when you need us, and the fee is good for the next 30 days whilst you can use the system as much as you need. After that, simply let your paid period expire and renew it again when you need somebody next time..

  • The fee, once introduced, will cover the following services : permanent and temp staffing, job ads postings, priority position in our dental directory, advertising for public, business website builder, free hosting)

  • We will not send out any invoices to our existing clients for being a member. All payments will be initiated and processed by clients at their will and they will be in full control of the whole process.

  • No, since our monthly rate is comparable with a typical cost of a one time charge of our competitors, there is no need for a one time payment.

  • Not at all. After the free trial period, your account will still be functional and you can search for staff as needed, but some of the functionality will be disabled. If you find a match and decide to contact the candidate, you will simply pay one time fee which will be good for 30 days (or more, depends on the plan - the longer period, the better rate per day). After the end of the paid period, the account will go back to limited functionality until needed again.

  • You can pay month to month, no subscription is required. However those subscribed for longer terms will receive a better price.

  • No, we are not involved in the payroll transactions between the office and the personnel. All the money you agreed on goes to the person who did the work. And to the CRA. Nothing we can do about that.

  • No, there is only a flat month fee, and it covers all features of the system. No additional fees, commissions and buy out fees are charged.

  • None. Our registered members are not our employees and they are free to accept and proceed with any job opportunity they get. We only provide a platform for them to connect them with the dental offices looking for the personnel, but they have no legal obligations towards us.

  • Office

  • There are two ways for this - first : select the position you are trying to fill in, specify the search criteria and change the filter switch from TEMP to PERM, and the system will find all the members who are looking for a permanent positions, so you can contact them directly and arrange the interview. Second, post your job offer via JOBS tab. Once submitted, all members of the matching position will be instantly notified by email and will see your offer on their profile. They can apply for the job offer and you will see the applicants instantly below your job listing along with their profile snapshots and contact numbers. There is no extra fee for this feature.

  • No, everything is done online, however our staff is fully involved in background checking of both dental offices and dental personnel to ensure the quality of our database.

  • The registration form requires the name of the practice, the address, the office phone number and the name of the contact person. After receiving the registration request, our staff will look up the office online, verify the business name, address and phone number, then call the office number and confirms the registration with the provided contact person. Only then the registration is approved and the office can complete the registration process.

  • If the person you hired does not come to work as agreed, please report "No Show" in the History tab or contact us directly. We will investigate what happened and if the person cannot sufficiently explain and declare the reason of their absence, we will remove that person from our system.

  • No, unfortunately we are not liable for the breach of the agreement that was done between you and the hired staff directly over the phone. We are only providing a platform that allows you to find the suitable personnel and contact them directly, but since we are not involved in the hiring process, we cannot take any accountability for the failed agreements. We will however investigate these cases and suspend all personnel that tends to be unreliable to ensure the best quality of our service.

  • We have a rating system that allows the dental offices to evaluate the hired personnel's performance based on Skills, Presentation and Reliability. The average rating is then displayed for each person in the search result to help you to find the most reliable person. We strongly encourage the dental offices to rate the hired personnel, as it motivates the personnel to provide you the best service possible, helps other practices to find the the great staff and allows us to monitor the performance of our members and consult with them if there are any problems.

  • We are currently running the system in trial mode, so there is no fee and you can use all its features with no limits. If you do not find a suitable personnel, simply contact the traditional staffing agency in your area and they will assist you. Once the fees are introduced, you will still be able to search for the staff free of charge, however you will only see the number of personnel that matched your criteria, without their names and contact details. This way you will know if there is anybody available before you have to pay the monthly membership fee.

  • Like with the most online services, personal screening can be a little more challenging, but unlike with popular classified job websites like Craigslist or Indeed, which provide no screening at all, our staff members have to disclose their resume, licence numbers and real contact numbers, which provides the basic level of screening. Additionally, our system allows the dental office to rate their past staff members, and the accumulated average rating helps the future office manager to assess the potential staff member.. Besides, nobody can screen your potential perfect employee better than you, because nobody knows your preferences better than you, and by having the direct communication with the potential candidate, you can evaluate her better than anyone else.

  • There are several levels of screening. Initially, the staff is required to provide their licence number, which is verified by our staff. Secondly, the staff members are asked to provide their resumes including the references, which are also checked. The next level is the screening done by the dental offices - before they hire the staff, they get to talk to them directly to see if they "click" - the hiring person can ask any questions that are important for the office and avoid getting incompatible personnel. And at last, the dental offices can rate the staff members they hired previously and the average rating is visible to all the dentists seeking the suitable staff.

  • Right now, the system allows only one office per account, but we are in the process of implementing multiple locations for office managers who oversee multiple dental offices

  • Absolutely not. Whilst we promote the direct communication between the dental offices and the personnel, we are also protecting our members from harassment. Our platform provides the staff members with a tool that allows them to specify when they are available and want to be contacted and which days they are not available and do not with to be contacted. Calling them on the days they wish to stay off is considered as harassment, and the staff members are encouraged to report the callers to us.

  • We are not a traditional personnel placement service. We are providing a tool that connects dental offices looking for a temporary or permanent personnel and dental professionals looking for job opportunities. By matching their requirements and schedules, we allow them to find each other in real time and contact each other. All the other arrangements are between you and the suitable candidates and we are not involved in the process in any way.

  • Staff

  • If you receive the rating that is way lower than ratings from other offices, we will be notified and we will contact you to investigate and hear your side of the story. If the rating turns out to be unfair, it will be removed from your average rating calculation.

  • Absolutely. There is no legal contract between you and our service, and you are free to look for the career opportunities in as many ways you wish.

  • If you are registered as Staff, only the potential employers can see your profile. Your information cannot be seen by other Staff members. If you are registered as Dentist, only staff members you have contacted for a job assignment can see your profile.

  • It means the dental office have marked down your contact phone number and tries to reach you outside of our system to save on the fee. We consider this as an harassment, as we are providing the offices a way to see whether you are available or not prior to contacting you. If this happens, please report the office to us so we can contact them and explain them how the system functions.

  • We are not directly looking for a job placement opportunities . We are providing a tool that connects dental offices looking for a temporary or permanent personnel and dental professionals looking for job opportunities. By matching their requirements and schedules, we allow them to find each other in real time and contact each other. All the other arrangements are between you and the office offering you a job opportunity and we are not involved in the process in any way.

  • The dental office that hired you. Please keep the record of your hours and provide them with all the information they need to pay you for your work.

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