Frequently Asked Questions

  • General

  • We started our service in 2015 in Vancouver, but since we have expanded to other provinces across Canada. We are an online platform, so we are available through the entire country.

  • Yes and no. While we also provide staffing services on demand via phone, our main focus is proving a subscription based platform where dental professionals (dental offices and staff) can connect directly and find what they need, without the middle agent involved!

  • Staff Direct has been designed as an alternative to the traditional staffing agency, We want the dental offices to be in control in selecting who is the ideal candidate. And at the same time the staff can decide when they are available to work.

  • Yes, the company owner has over 18 years of experience in the dental field. Starting as a dental receptionist, upgrading to CDA, and for the past 13 years working as a RDH.

  • We launched in July 2015 and we are constantly working on adding new personnel and dental offices to our database. Currently we have close to a thousand registered members, either the dental offices or dental professionals.

  • The main benefit would be the amount of control you have over selecting the ideal person. You can specify your own conditions, terms, availability schedules, rates, etc; The platform can be used anytime and anywhere

  • Fees

  • Registration is free for both staff members and dental offices.

    • Staff members can use the entire system for free.
    • Dental Offices while there are some features available for free, the full access to all features requires paid subscription for dental offices. For more details, see our pricing page.

  • When your subscription is active, you can use all available online features with no limits, for no additional charge.

    There is only one additional charge, and that is if you request us to look for available staff for you on your behalf, instead of using our online search tools and contacting them directly. In this case, we would invoice you our discounted member finder’s fee, but only if we find someone for you. For details, see our pricing list

  • NO. You can hire anyone you please. No cost involved

  • No. Registration is free and we do not send any invoices for joining us. Our payment model is based only prepaid subscription plans for full featured online service, we do not charge for individual transactions.

    There is only one exception, and that is if you request us to look for available staff for you on your behalf, instead of using our online search tools. In this case, we would invoice you our full finder's fee if not subscribed, or discounted finder’s fee for subscribed offices, but only if we find someone for you. For details, see our pricing list

  • Unfortunately, we cannot provide refund once the subscription is purchased.

    We recommend to choose a shorter plan first and see how it works for you. We cannot guarantee you will always find the match, as the availability of our staff members changes all the time. But according to our records, we have already helped many dental offices to find new team members and we are confident it works.

  • Office

  • We require CDAs and RDHs to submit us their practicing licences to ensure they are eligible professionals. If we find any fraud the person will be banned from our system.

  • NO. We require the dental office to register with a proper business name, e-mail address, mailing address and office number. We check every office carefully and if anything doesn't match, we call in person to ensure it is a legitimate registration.

  • If the person you hired does not come to work as agreed, please report "No Show" in the History tab or contact us directly. We will investigate what happened and if the person cannot sufficiently explain and declare the reason of their absence, we will remove that person from our system.

  • No, unfortunately we are not liable for the breach of the agreement that was done between you and the hired staff directly over the phone. We are only providing a platform that allows you to find the suitable personnel and contact them directly, but since we are not involved in the hiring process, we cannot take any accountability for the failed agreements. We will however investigate these cases and suspend all personnel that tends to be unreliable to ensure the best quality of our service.

  • We have a rating system that allows the dental offices to evaluate the hired personnel's performance based on Skills, Presentation and Reliability. We strongly encourage the dental offices to rate the hired personnel, as it motivates the personnel to provide you the best service possible and helps other practices to find the the best staff

  • Switch the button from Temporary to Permanent. Select your filters. Select your ideal candidate If you don't see anyone you fancy, you can lower your standards OR you can place and ad. All our members will be notified. If someone is interested they will reply and you get notified.

  • It is beyond our capacity to personally interview each dental professional. To ensure the quality of our staff, we regularly ask dental office who hired our members for their feedback and monitor their performance and reliability, and suspend the staff members who have poor ranking. Additionally, by allowing direct communication between the office and the potential candidate, the dental offices have a chance to interview the person before hiring to ensure they get the person they are looking for.

  • No, you have to register every office separately. Each office has a different location and it is important for our system to know the coordinates for that specific location.

  • NO! One of the most valuable benefits of our system is the AVAILABILITY specified by our staff members. Calling them directly without checking their available time is considered harassment. We provide a tool where they can specify which day they wish to be called and which days they are off. We encourage our members to report such calls and the dental offices will be removed from our system.

  • Yes, but there is an additional fee involved, even if your office is currently subscribed. The subscription fee is for providing you access to our platform, so you can search and contact staff directly. If you request us to do so on your behalf, we have to charge for this additional service, as it's beyond our scope of regular service.

  • Staff

  • If you receive a rating that is very low, we will contact you to find out what happened. If the rating turns out to be unfair, it will be removed from your average rating calculation.

  • Yes. Just make sure once you find work and don't need our services any more to update your calendar or switch a button on your profile that you are not looking for work any more.

  • If you are registered as Staff, only the potential employers can see your profile. Your information cannot be seen by other Staff members. If you are registered as Dentist, only staff members you have contacted for a job assignment can see your profile.

  • This dental office kept a phone number from a previous contract ( when you worked for them in the past) and didn't check your availability in our system. Bypassing our system is strictly prohibited. We want to make sure you will not be bothered on your days off. When this happens, please let us know and the office will be removed from our system.

  • We can not directly help you to find job. The best thing you can do is keep your profile updated (all your skills, resume, profile picture, availability calendar....) The more information you enter, the more visible you will be to dental offices.

  • The dental office that hired you. Make sure you agree on the rate and hours before you start working